Launched
Starlings Support Map
An anonymous, map-based support platform helping young people affected by a family member's substance use discover shared experiences and community resources.
Case file 02
Record
Case file 02 / 06
- Status
- Launched
- Services
- Custom software
- Interactive mapping
- Moderation system
- UX and UI design
- Industries
- Nonprofits
- Technology
- React
- TypeScript
- Google Apps Script
- Leaflet
- Live at
Reasoning
Three moves, in order.
Every project here starts as somebody’s stuck process. This is the path from that to the build above.
Challenge
What needed to change
Make sensitive, community-submitted experiences and support resources easier to discover while preserving an anonymous experience.
Approach
How the problem was framed
Shape the experience around a map, resource discovery, and the operational need to moderate community content.
Solution
What took shape
An interactive support map with anonymous participation, community resources, and a moderation system.
Field evidence
Care, drawn as a living loop.
Soft illustration, direct language, and a looping journey turn a complex support ecosystem into something people can enter without fear.
Source photography
The mobile experience stays direct, welcoming, and usable in everyday life.
Start a project
Have a system that needs rethinking?
Tell us how the work happens today, where it gets stuck, and what a better experience needs to make possible.
Reply within two business days — read by the people who’d do the work, not a queue.